Placeholder article - 7 min read
01 / Draft section
Map the customer conversation first. The integration should support the actual sales or support journey, not just move data between tools.
02 / Draft section
Use clear ownership rules for each record so updates do not fight across WhatsApp, CRM and internal dashboards.
03 / Draft section
A stable integration layer should make status visible, recover from failed syncs and avoid exposing private data unnecessarily.
